Kiwi Flights Review 2021: Cheap Flights or a Scam?

You’ve probably come across the website Kiwi.com when looking for flights online.

You’ve seen the cheap flight tickets and you might be worried about the legitimacy of the platform.

At least I was. Just like most people, I stuck to more well-known flight websites like Kayak, and I had never heard about Kiwi.

So what is Kiwi exactly?

Kiwi.com is an online travel site that offers the best rates on both air travel and ground transportation. It works by synergising itineraries from over 750 carriers to find you the best rates for your planned trip. The best part is that some of these airline carriers don’t even cooperate in other online booking platforms.

I have booked flights with them many times now and I can happily tell you that Kiwi.com is NOT a scam.

In fact, ever since I started using Kiwi.com, I’ve never paid the inflated airline rates again.

In this review, I will tell you more about some of the questions you may have about this platform, including;

  • How does the platform work?
  • How can YOU benefit from the site?
  • How much can you save by booking with Kiwi?
  • How does the pricing works?

So buckle up and let’s get into the Kiwi Flights review!


Finding a cheap flight can sometimes be a hassle.

Especially if you plan to travel internationally and need to make a connection.

Kiwi.com addresses this problem.

I have used kiwi.com frequently with many of my international trips and the process has so far been smooth.

With kiwi.com, you are not only able to find and book cheap flight tickets. It allows you the ability to book your whole itinerary through the site.

So for example, say you are traveling to South America from Europe and you need to make a connection to major airports because you can’t find a direct flight from your home airport. Kiwi.com allows you to book a flight from your home airport to the last point, i.e. your destination city in South America. The site then quotes the final rate, which is considerably cheaper.

However, during the booking process, the best choice may include two airlines that normally don’t cooperate online.

You don’t need to worry about this either because kiwi.com takes care of all the booking arrangements. And in case of emergencies, you don’t have to worry about the flights not cooperating. If for example, you miss Flight B due to missed connections caused by delays, schedule changes, or cancellation from Flight A, kiwi.com will have you covered.  

This is because the platform offers its own protection, called the Kiwi.com Guarantee, from such situations.

I once experienced this hiccup during an international trip.  I was quickly transferred to an alternative flight to ensure I reached my destination on time.

So no matter where you are headed to, be it Asia, Africa, the Americas or even domestic, the kiwi.com, is more than just an air ticket seller for you.

The platform ensures to make your experience smooth and hiccup-free all the way to your final destination. And even beyond air travel, you can also choose to use the platform to find you affordable ground transportation.

Let’s take a closer look at the website and what it offers in the review:


Kiwi.com Review

One of the best things about Kiwi.com is that it is beyond just a budget flight ticket seller. Kiwi.com makes your travel experience pleasant and easier.

This is why I’m mostly using Kiwi to find flights nowadays:

  • Affordability. I have experienced affordability and the lowest rates in any part of the world I traveled to.
  • Guaranteed connection. Kiwi.com will get you a connection and the best price with any airlines, even if they don’t cooperate online.
  • Guaranteed protection. And if your itinerary is ruined due to hiccups from any of the flights in your connection, kiwi.com has you covered.
  • 24/7 customer support. Even with the time zone differences, kiwi.com is always present. I was once stuck in another continent and had to communicate with their customer support. My problem was handled in a timely and quick manner. Plus, their customer support can be accessed in three efficient ways, i.e. chat, phone and email.
  • Offline availability. If you find yourself in remote areas with no internet connection, you don’t have to panic anymore. You can still catch your prebooked flight. Kiwi.com allows its users access to their virtual documents from anywhere and anytime, even without internet access.
  • Improving every day. Iiwi.com keeps growing and improving every year. I can attest to you that the features I encountered in 2017 are not the same as what you will encounter in 2020. The site has even introduced a multi city travel search tool, known as NOMAD, to make our international travel easier. And for business, the site also operate the Tequila, B2B platform.

And with its ever so growing influence and usability, kiwi.com has opened offices in 11 other countries. So along with headquarters in the Czech Republic. Kiwi.com also operates offices in Serbia, Slovakia, China, Ukraine, the Philippines, Croatia, India, USA, Thailand, Slovenia and Colombia.

Kiwi.com price and coupon codes

You must be asking yourself, what is the catch?

The answer is none.

Just like any travel platform, you only pay for your air ticket with no hidden charges. But often much cheaper than other flight tickets sellers.

For example, if you check for a direct flight from London’s Heathrow airport to Paris’s Charles De Gaulle airport, presently, a return ticket will cost you around US$130 whilst the same trip will cost up to $175 and more with other platforms.

It all depends on how you plan your travel and the destinations.

But one things for sure, the site will always offer you affordability compared to other sellers and platforms.

And as if the low prices are not enough, from time to time, kiwi.com will also offer coupon codes to allow you to save more.

You can even browse the net to find existing ones from their partners. Just make sure you keep safe and ensure legitimacy!

At the moment of writing, I am not aware of any discounts and the cheapest place, although you should bookmark this page and check back later because we update it every now and then. Right now, the best place to get it is right here.

How can Kiwi offer such lower prices?

This is because Kiwi works directly with the airlines. They doesn’t work with third parties.

To ensure effectiveness to its customers, kiwi.com offers fare aggregator and meta search engine services to get you the best price.

Plus, it works with up to 750 different carriers, ensuring that you will always get an option you are looking for.

And whilst some of the airlines don’t cooperate online, kiwi.com goes the extra mile to align your itinerary plan to meet different airline timings. This means you are presented with all the alternative which also include the cheapest packages.

How does Kiwi.com work?

It is extremely easy to use the Kiwi.com platform.

Simply type www.kiwi.com, press enter and you will be taken to their welcome page.

The page will be automatically redirected to the travel page and if not simply click on “travel” at the top left side of the page.

Once in the travel page, you can simply enter the details of your planned trip and you will see the options.

Compare the options and go for what you like.

The site will even share the pricing comparisons with other platforms.

Is kiwi.com legit?

Yes, Kiwi.com might be a new kid on the block compared to giants like SkyScanner, Momondo and Kayak but it’s absolutely legitimate.

I was surprised to find out how many awards they have won throughout the years.

Some of the awards include;

  • 2017 TMI Award for its innovative global payment transaction solutions in the Treasury Management category
  • 2017 Travolution Awards for Best Metasearch Website
  • Ranked as a rising star company by Deloitte’s Technology Fast 50
  • 2017 and 2018 Forbes Česko recognized kiwi.com as the Czech start-up of the year.
  • 2019 People’s Choice Award in Miami, USA

Can I book for any services other an airline ticket?

With Kiwi.com, you can book for more services beyond air travel.

Kiwi.com allows you to book ground transportation.

If you want to book ground transportation, simply go the welcome page, then next to “travel”, you will find “rooms” and “cars”. Click on cars and you will be redirected to the ground transportation booking page. Simply add your details and choose the best option for you.

Just like with air travel carriers, kiwi.com also works with the biggest rental car companies to give you the best rates.

What else can you book with kiwi.com?

For your travel, kiwi.com offers you a complete travel solution services.

With your air travel, ground transportation and accommodation handled, what more could you ask for?

Yes, you heard right. Kiwi.com does, in fact, allow you to book for your accommodation during travel on the platform.

And it doesn’t have to be accommodation during travel only.

You can also choose to use the platform just for accommodation booking without any travel or ground transportation booking.

However, rather than working with a myriad of hotels and guest houses, kiwi.com has partnered with booking.com (my favorite hotel booking site!) to make the experience easier.

And you don’t have to worry about any added charges.

To access the accommodation booking page, click on “rooms”.

After you click on “rooms”, you will be redirected to booking.com.

How does the Kiwi.com Guarantee work?

The kiwi.com guarantee is put in place to ensure that you always catch your connection.

Their meta-search engine results are a result of their impressive algorithm which ensures to get you the best price and connection.

The guarantee protects you from flight delays, cancellations, and schedule changes.

In case of these problems, kiwi.com will get you an alternative flight or refund the price of the unused/missed ticket.

Before I tried this service, I also came across some very serious and negative reviews about this program. Thus, there is always a risk of using this service. Yet, the key is to always know what you are looking for.

If you ever come across a situation, follow the steps below;

  • Inform kiwi.com as soon as you are aware of the problem
  • Respond within 24 hours to alternative offers that kiwi.com sends
  • Don’t make any flight changes without kiwi.com’s approval
  • If you purchase an alternative flight ticket that’s not available online with their consent, you need to send them an email with proof of payment within 14 days so you can receive your refund

As much as the steps above, seem easy and comprehensible, you must always be informed.

So before you jump on the offer and get excited to pack your bags, read through the lines.

You can always go for the flight that you are sure to catch (enough time between connections) to prevent the risk of such problems.

Go through their terms and conditions before committing and making any payments.

Kiwi.com alternatives

It is logical that you will not always find the cheapest rates in kiwi.com for all destinations.

However, it is highly likely that you will find lower prices.

I compared basic prices with booking directly from the airline and also with it’s biggest competitor Skyscanner and as you can see, booking at Kiwi was the cheapest option.

What are people saying about kiwi.com?

I did some research to better understand the perceptions and experiences of other travellers. I was met with a combination of both positive negative reviews. 

Some had the best to say;

And others not so much

Conclusion – Is Kiwi.com a scam?

The true answer is no. I believe Kiwi.com is the best flight booking platform for budget flights. I love the fact that it is extremely affordable and yet it still offers you a cross-section of options. Its global presence also makes it easier for you. You literally have the world on your fingertips. You can pretty much connect your flights with any carrier without worrying about their partnership, as long the connection is realistic.

And their ingenious guarantee protection is definitely one to reckon with. And beyond that, you can plan your entire trip in one affordable platform. You take care of your air travel, ground transportation and accommodation in no time.

However, based on many customer reviews, more emphasis should be put on improving their guaranteed protection and customer service to ensure a smooth travel experience.

I hope this Kiwi flights review was helpful.

Which air travel booking platform are you using and how do you like it? Let me know in the comments!

This was written by Julia Lundin, an ex-Google employee turned nomad with the mission to help spiritual seekers awaken their power, create a life of freedom and step into their purpose and passion. 

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